7 Customer-Facing Technologies to Give You an Advantage

July 06, 2023


In the world of customer service, convenience is king. And the last thing you want is for your customers to leave unhappy because of a bad tech experience. They might have been lost in the labyrinth of your website or left hanging for answers. To keep your customers coming back for more, you need to make their experience as easy as possible. Companies that put their customers first enjoy a boost in profitability. So don't let a tech slip-up get in the way of meeting your revenue goals.

Technology is key to converting website visitors into clients. It’s also key for keeping customers happy and returning to buy again.

Where should you focus? Below are several ideas for all business budgets.

Cloud Forms

Still, sending out forms in Microsoft Word? Up your game by moving your forms to the cloud. Your clients will thank you for ditching the hassle of saving and emailing forms back and forth. Plus, cloud-based forms streamline your data collection process and give you eye-opening analytics. You're in luck if you're already using Microsoft 365; their cloud form tool, Microsoft Forms, is right at your fingertips. Say goodbye to email attachments and hello to a smarter way of doing business!

Digital Signatures

By 2024, the use of eSignatures is set to skyrocket. That's more signed contracts, less paper wasted, and fewer headaches for everyone involved. No more fumbling with printers or scanners that seem to have a vendetta against you. With digital signatures, you can complete transactions online with ease and confidence, knowing that your signature is legally binding. So, let's bid farewell to the days of ink-stained hands and scanning mishaps and embrace the future of signature technology.

Smart Chatbot

When faced with a tough buying decision, we all need a little guidance. And let's be real, waiting on hold for an hour or sending an email into the void isn't exactly our idea of fun. But fear not because chatbots are here to save the day (or night, they're available 24/7, after all). These AI marvels can answer repeat questions faster than you can say, "Where's the checkout button?" Plus, customers enjoy chatting with them! With a high satisfaction rate, it's safe to say that helpful chatbots are in high demand. So, if you want to keep your customers happy and engaged, it's time to upgrade to a smart chatbot.

SMS Notifications

Are you tired of your inbox being overrun with spam and unimportant emails? Well, luckily, there's a solution, SMS notifications! Not only do customers prefer to receive important updates and alerts via text, but it's a surefire way to ensure the message doesn't get lost in the shuffle. With proper opt-in and opt-out methods and customizable alerts to fit everyone’s needs, implementing SMS notifications is the way to go for a top-notch customer experience.

Business Mobile App

As the world shifts from websites to apps, it's time to consider hopping on the bandwagon. With smartphone use on the rise, it's no surprise that app usage has surpassed web browsing. Mobile users are spending way more time swiping through apps and just than trolling the internet. So why not tap into this trend and make your business more accessible through a mobile app? Not only will it make life easier for your customers, but you can also utilize push notifications and other marketing tools to boost sales. And if you're pinching pennies, try starting with a "wrapper" app that transforms your website into an app with ease.

FAQ Kiosk

In the retail world, having an FAQ kiosk is like having a helpful genie at your fingertips (without the whole "three wishes" thing). Customers can get their questions answered in a flash, plus score the inside scoop on sales and discounts. This digital wonder isn't just for the shopping scene. Service businesses can also reap the benefits by using it to answer FAQs or point clients in the direction of the trusty staff. It's like having a knowledgeable virtual assistant available 24/7, and who doesn't love that?

VoIP Phone System

Don't let your phone system take a backseat in your business strategy. It's not just some nerdy IT gadget; it's the first point of contact for your customers. Whether your team is at their desks or out and about, VoIP phone systems give them the tools to help customers on the go. With features like group ring, auto-attendant, and voicemail to email, you can make every caller interaction soar. Give your phone system the upgrade it deserves, and watch your customer satisfaction skyrocket.

Get Help Planning Your Technology Roadmap

Which technology upgrades will benefit your bottom line the most? How should new systems integrate into existing solutions? These are some of the things we look at when helping you look ahead to the future. Contact us today to schedule a chat.

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